Waggoner Engineering Announces Fresh Approach to Client Delivery
JACKSON, MS Waggoner Engineering, Inc. announces an approach to internal decision-making that will better reflect its client-centric focus to service delivery. Now, in its fifth decade of service, the company maintains customer satisfaction as a core value, positioning the business as a prominent leader in several focus areas including municipal and county infrastructure, water resource, transportation and geospatial services. Building on this success, Waggoner has made the decision to shift from a project-based organizational structure to one that will associate its employees with specific roles based on geographic markets to allow for a more intense focus on serving the client.
"We feel it's healthy to periodically evaluate the talent within our company along with the dynamics of the marketplace to ensure we remain progressive in our business practices," said Joe Waggoner, founder and CEO of Waggoner Engineering. "This evaluation has successfully streamlined our internal structure and produced an elevated level of responsiveness and sensitivity to our clients." The new approach features a multifaceted delivery strategy that includes project, discipline and account managers that work together to oversee the full scope of each endeavor and help guide the design process while ensuring customer success.
As part of this effort, Waggoner's role is to oversee business development efforts and the overall management of the company. Emad Al Turk, who has re-joined Waggoner as President, will help ensure daily operations are successfully managed and the client-centric approach is accomplished throughout the business. "I'm thrilled to be back during what I believe to be the most exciting season in the life of this company," said Al Turk, who previously served as Waggoner's COO for 15 years. "While any engineering firm can design a roadway, Waggoner serves as a true partner to its clients, going alongside them to package, fund, plan and innovate."
Three additional Waggoner team members will now serve in a different capacity to manage all business activity across designated regions of the Mid-South states. Hunter Arnold, who was formerly responsible for water resources and coastal programs for Waggoner, will serve as Vice President of the Central region of the company's current territory, covering Ruston, Louisiana, to Jackson, Mississippi, and Alabama. "Our service to local governments, state agencies, industries and private companies is marked by a keen understanding of the mission and objectives of the client, combined with new and better method across our fields of service," Arnold said of Waggoner's approach. "Every engagement is a chance to advance the greater cause of the customer."
Tracy Huffman, who oversees Waggoner's operations in Memphis, Tennessee, and Hernando, Mississippi, will continue to serve this area as Vice President of the Mid-South region. Further, Anthony Brister will be responsible for the region spanning from New Orleans, Louisiana, to Gulfport, Mississippi, and Alabama as Vice President of the Southern region. Brister believes the multifaceted approach for project management is a significant and valuable change for Waggoner. "The overriding theme of what we have done is based on delivering our current and future clients the absolute best service that Waggoner can offer," Brister said.